Terms of Trade
Definitions. In these terms and conditions, ‘The Client’ means the person, firm or company making the booking, and ‘the Booking’ means the function to be catered for by William Norris Ltd for the Client; and ‘the Quotation’ means William Norris Ltd’s Quotation of price based on the estimated number of persons who will be attending the booking.
Quotation. A Quotation is valid for three months from the date thereof unless otherwise stated.
Confirmations. All Bookings must be confirmed in writing by the Client. The Client’s signature will confirm acceptance both of the Quotation and of these Terms and Conditions.
Numbers. All prices quoted are for a specific number of guests, and any change in numbers will affect the overall price. Confirmation of final minimum numbers must be given 2 working days prior to the date of the event. After that time, the Client will be charged for the number of persons on the Quotation as a minimum.
Payments. Unless otherwise agreed by prior arrangement, all invoices are due for settlement at time of issue and 2 days prior to the event.
VAT. Vat at the current rate is payable on all charges other than cold food, no matter where the event takes place.
Cancellation. If a Booking is cancelled after confirmation by the Client, any liability to sub contractors or other costs or expenses incurred by William Norris Ltd on behalf of the Client will be charged to the Client. Payment will be payable in accordance with the list of charges specified in Schedule 1.
Variations. The contents of menus, wine lists, decorations or any other items William Norris Ltd shall supply are subject to market availability. Any alteration will be notified to the client.
Food. William Norris Ltd cannot be held responsible for the safety of any food supplied directly by the client. Once the food is delivered we recommend that it is consumed within three hours if not refrigerated immediately. All dishes should be consumed on the day of delivery.
Cloakroom. William Norris Ltd can provide staff for cloakroom facilities at the Client’s request; however, does not accept responsibility for guest’s possessions.
Loss or Damage. The Client is wholly responsible for all equipment from the time of delivery until it is collected. Any breakage, loss or damage, however caused, will be charged to the Client at the full replacement cost.
The Client will be responsible for and will indemnify William Norris Ltd fully against all claims, costs, loss, damage or liability arising due to the act, neglect or default of the Client or of any person for whom the Client is responsible.
Force Majeure. No liability is accepted for failure of performance due to strike, lockout, accidents, fire, floods, ice, obstruction or other such events beyond the control of William Norris Ltd.
Limitation of liability. No liability is accepted for loss, damage or consequential loss caused by William Norris Ltd’s failure to perform its obligations (whether that failure is due to negligence on the part of the company, its officers, employees or sub-contractors or due to other causes).
Law of the contract. The contract which incorporates these Terms and Conditions shall be governed by British law and the parties agree to submit to the exclusive jurisdiction of the English courts.
Complaints. Any complaint must be made verbally within 24 hours of the event concerned and followed in writing not more than 48 hours after the event date. Whereafter it shall be deemed to be unjustified.
Client’s property. No liability is accepted for the Client’s property whilst stored or transported by William Norris (i.e. beverages, table gifts, cakes etc). The client should insure any property themselves if they deem this to be necessary.
Smoking. In the premises where staff of William Norris Ltd are working in connection with the Booking and where it is illegal to smoke the client will use all best endeavours to ensure that no person shall smoke.
